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Employer Applus Car Testing Service Ltd
Job Title VRT Administrator (6 month fixed term contract)
Description

Applus are currently recruiting for a VRT Administrator in Blarney/Skibbereen working a minimum of 2 days a week on a 6 month fixed term contract. You must be able to work on Friday afternoon and evening, Saturday and Sunday. Reporting to the Test Centre Manager/Regional Manager you will be required to travel to surrounding test centres as and when requested to cover mobile VRT and you may also be required to work extra days as and when needed. 

Role: To provide an efficient customer service, dealing with customer enquiries providing administration support to test centres in an effective and professional manner. Data gathering and validation for the import conformance inspection, and the inspection/validation of the vehicle for the import conformance.

Follow controlled procedures and perform activities within defined time-scales. To conduct this in an efficient manner, offering a quality service to the public and provide and maintain an efficient service within his/her Test Centre and the Organisation.

Key Accountabilities:

  • Book in and process vehicles attending the centre for their NCT test
  • Book in and process vehicles attending the centre for VRT inspection
  • Carry out the VRT inspection as and when required by your Manager
  • SPSV duties as and when required
  • Administrators must conduct the assessment in accordance with procedures established by the Company and to legislative standards to ensure the delivery of a uniform standard of assessment.
  • Administrators will report to the Test Centre Manager/Regional Manager and must follow their direction and instruction at all times
  • Present a professional image of the company through personal grooming and presentation. The question of personal appearance is a matter which the Company considers very important in terms of dealing with the public on a daily basis. This means constant attention to grooming is required.
  • Handle customer confidential information
  • Ensure the highest Standards of Customer Service are achieved
  • Respond to telephone, fax, e-mail and letter enquiries
  • Deal with difficult customers with empathy, patience and professionalism
  • Liaise/research with peers to answer specific technical enquiries
  • File & Record all correspondence with customers & test centre admin in a structured manner
  • Take responsibility to refer/escalate difficult enquiries/complaints to the appropriate party and that they are followed up to completion
  • Process payments in an effective manner and ensure reconciliation of all cash/cheque/credit card lodgements
  • Train new employees in administration.
  • Co-ordinate vehicles in the car park and in the testing lanes efficiently and with due care and attention
  • Check log book numbers against chassis numbers
  • Ensure the correct car enters the correct lane at the appropriate time for testing
  • Participate in all training activities and briefing meetings as required
  • Liaise with Trade and private customers to identify replacement vehicles when the test centre has no-shows or un-booked slots
  • Liaise with the Team Leader and Vehicle Inspectors on enquiries to undertake non booked re-tests where possible, example when the test centre is running ahead of schedule.
  • Undertake weekly report to Mgt on the Brinks collections
  • Any other duties outside of this performance agreement, as and when required by  APPLUS+ NCTS  

Qualifications/Experience/Competencies Required:

  • Junior/Intermediate/Group Certificate
  • Possess excellent interpersonal skills, communicate clearly and have the capacity to remain calm and courteous when dealing with clients
  • Possess report writing skills with reference to clarity, accuracy and conciseness
  • Experience in dealing with members of the public
  • Confidence to take responsibility for achievement of objectives
  • Excellent organisation skills
  • Good IT skills
  • Full clean driving licence
  • Ability to work effectively both on your own and as part of a team

Closing date for applications is 05th November 2017

Applus Car Testing Service is an Equal Opportunities Employer

Location Blarney and Skibbereen
Date Added Today (11:06)
Apply Link
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